Posted in: Other in Houston | Posted: |
Are you passionate about Raspberry Pi and have experience with various Raspberry Pi projects? Are you excited about the potential of embedded devices, including software, hardware, and operating systems?
If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.
About Us
Optisigns, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.
Primary responsibilities:
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
Work with customers, help them understand how the app works, and how to use it in their businesses.
Troubleshoot customer issues and provide solutions, suggestions.
Run diagnostics and troubleshooting on both hardware and software.
Gather feedback from customers regarding application usage.
Identify and analyze recurring malfunctions.
Escalate complex issues to the engineering team as necessary.
Requirements
Skills required:
Good understanding of Raspberry Pi and other embedded hardware and software.
Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in team settings.
Strong communication skills to explain technical concepts to non-technical users.
Benefits
Work Location:
Houston, TX Headquarters Office
Work Remotely
Opportunity for 1 day a week, at management discretion.
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Experience level:
1 year
Schedule:
8 hour shift
Monday to Friday
On call
Application Question(s):
Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Houston, TX 77040 (Required)
Ability to Relocate:
Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person