Posted in: Engineering in London | Posted: |
Responsible for the daily running and management of our Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating. To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction. Driving the department forward, developing new business and opportunities
Main duties and Responsibilities
* To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing
* To support the administrative team in reviewing jobs received during the working day and allocate accordingly to Engineers
* To oversee and manage the “Contract Diary” of appointments
* Onboarding and setting up new employees throughout the department – providing training and development
* Working alongside the Head of Department in managing WIPs, Quotes and Invoicing targets
* To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken including any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs
* Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements
* To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required
* Planning and Co-ordinating multiple workstreams to each site address as necessary and managing H&S risks
* Overseeing large programmes and projects including client liaison and attending project meetings when required
* Raising Purchase orders and dealing directly with suppliers for material orders and cost savings
* As and when required, compile contract data and associated client correspondence reports including KPI reporting
* To provide administration support to the Head of Department as and when requested
* Quoting and estimating based on SoR codes to multiple clients through to invoice/application stage
* To use the client’s database in order to raise jobs on our works management system, update information and request target extensions
* Pricing new tenders/workstreams and researching new avenues of business and opportunities
* Managing the updating Client/Manufacturer portals and notifying boiler installations
* Collating Certificates to be sent to Customers and Clients
* To compile completed jobs and update spreadsheets/programmes ready for financial budgets, completing financial variations and application for payments
* Handling the most complex customer complaints or enquiries
* Any other duties as reasonably requested
The ideal candidate will
Have previous experience of managing Installation programmes and reactive works in a Social Housing environment
Good Financial awareness
Relevant trade experience
Have strong communication skills
Be a good team player
Have a positive and flexible approach to work
Have the ability to plan and prioritise their work in order to meet targets and deadlines
Have good problem-solving skills and good time management
Due to location of offices have a full UK driving licence/car
Essential Qualifications/Skills
GCSES or equivalent/relevant experience
Excellent IT Skills
Good knowledge of Microsoft Excel/spreadsheet
Good Knowledge of Microsoft Word/mail merge
21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days
Pension scheme – Auto enrolment
Employee Assistance Programme
Life insurance
Employee Referral Scheme
Staff Discounts
