Guest Services Supervisor

Job Description
Under the direction of the Guest Services Manager, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What's in it for you:
$23.23/hour + tips
Employee travel program offered discounted rates in Fairmont's and Accor worldwide
Parking/Commuting discounts
Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
401K retirement plans with a 4% match for all colleagues
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
Maintains a high level of professionalism in all aspects of job performance.
Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands
Policies are adhered to in order to prevent damage and loss of guest’s belongings and hotel property.  Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts
Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
Provide leadership support in the absence of the Guest Services Manager  
Performs any and all other tasks which are assigned by management.