Posted in: Other in Wisconsin | Posted: |
Job Description
THE POSITION:
This position is responsible for the Patient Services Hub project/client implementation set ups, including Standards Best Practice and Recommendations, and steps for all new and existing Patient Services Hub programs under the direction of the Senior Director, Patient Services and Implementation. The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Responsible for implementing and managing new client Patient Services hub programs
Manages the client relationships during the implementation
Is a key contact for clients during all implementation steps
Tracks and manages all internal work streams to maintain project discipline pertaining to both timelines and deliverables, including collaboration with the Project Management Organization (PMO) Project Manager (PM)
In conjunction with the Sr. Director, Patient Services and Implementation, this position establishes the overall implementation project plan, strategy and implementing the program with guided Standards Best Practices and Recommendations, including the deadlines and key milestone dates and presents the adherence to the project plan to the appropriate clients on a regularly established cadence
Works with all required internal departments and personnel to set up clients for implementation and operations, including design, configuration, testing, training and post-launch support
Plans, organizes and coordinates various projects, programs and services as needed by EVERSANA and Patient Services
All other duties as assigned and directed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
PEOPLE LEADER This position is not currently slated to be a People Leader.