Fleet Support Engineer

In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.
We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.
As Fleet Support Engineer, you'll:
Act as point of contact for real-time escalation from technicians on fleet issues. 
Document, amend and maintain a troubleshooting guide for all technicians to use as faults are diagnosed/resolved.
Establish diagnostic procedures to expedite troubleshooting in the future.
Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.
Work with engineering design to improve tooling and detection of issues.
Work to implement effective countermeasures across the fleet. 
Define/capture required data points to validate issue resolution. 
Occasionally travel within the U.S. to support various operational locations
Requirements
Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
2+ years of relevant experience in transportation, aerospace or autonomous vehicles
Experience with low/high voltage circuits, Unified Diagnostic Services (UDS) and experience on how to safely troubleshoot
Understanding of hardware/software systems architecture, communications to support in an operations setting 
Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
Self-starter with the ability to build relationships across the company
Ability to comprehend schematics, electrical diagrams and connector end views/pinout
Have availability for nights/weekends as needed with advanced notice
Benefits
Pre-tax commuter benefits 
Employer Subsidized healthcare benefits
Flexible Spending Account for healthcare-related costs
Employer covers all costs for short and long term disability and life insurance
401k package