Vice President, Service Operations

Job Description
Reporting to the Vice President-General Manager of Hobart Service North America, the Vice President of Service Operations is responsible for leading US Service organization.  The VP of Service Operations is responsible for leading 1,500 employees and delivering $350m+ in income with an expectation of year over year organic growth.  This leader will provide leadership and strategic direction to ensure the profitable performance and growth of the US Service business. The incumbent represents the business unit and ITW values to internal and external stakeholders, develops and implements strategic methods to improve processes leading to the success of the company, provides and maintains standard operating procedures.
The Vice President of Operations will serve Hobart Service for the United States and will collaborate with all functions within Hobart Service as well as with all ITW Food Equipment Group Businesses to deliver ITW Caliber Execution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Provides Strategic Leadership: Develop and implement long range strategic plans and annual operating plans that align with the business objectives and drive the overall success of the US Service division. Anticipates future trends and implications accurately to create sustainable customer value.
Develops & Actions Business Insight: Leverage a deep understanding of the competition, customers, and internal stakeholders to identify trends, opportunities, and converts these insights into strategies that deliver differentiated and sustained growth. Stays abreast of current practices and trends in the marketplace to leverage knowledge of business drivers to guide actions.  Supports the long-range strategic planning process.
Develops Talent: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. Use outcome-based talent management philosophy and practice that ensures a diverse leadership and a strong succession pipeline for all key roles.
Optimizes Work Processes: Align service delivery processes across all regions and markets to deliver ITW Caliber execution and results. Ensuring simplification and clear expectations driven by well-defined operational metrics.
Demonstrates an Enterprise Mindset: Work closely with Food Equipment Group Product Divisions, Parts organization, and North America Functional leaders to achieve strong performance for the division as a whole.  Leverage an enterprise mindset to balance the needs of multiple business stakeholders.
Ensures a High Level of Customer Focus: Anticipate customer needs and aligns the organization around those needs to deliver superior customer service.  Serve as a strategic partner to build and grow profitable relationships with customers, especially those in targeted segments.