Inside Sales Representative

Job Description
The Inside Sales Representative (ISR) will actively and consistently be in direct communication (phone and email) with all existing and potential sia customers on regular basis. The Inside Sales Representatives’ professionalism, knowledge of product and personal skills are very important in this role, as they will influence the customers impressions and business decisions to buy from sia Abrasives. This position is key to the success of the entire sia abrasives sales team.
Essential Functions include but not limited to:
Actively contact C and D customers to identify lost or new potential business to support outside sales team
Communicates with customers making outbound calls to potential customers and following up on leads
Participate in product knowledge training to support their internal sales role
Attend and support external sales team at various trade shows
Direct contact with customers for topics related to pricing, quotes, using pricing tools provided by marketing, downloading trade agreements to send to customers, pricing analytics, working with marketing team, participate in digital filing of purchase orders, support audit related requests, identify proper customer account to use and who is relevant sales associate
Works closely with internal customers regarding scheduled deliveries and shipments of customer orders.  Including communicating delivery dates or any changes to customers on a timely basis
Develop and maintain supportive relationship with customers in order to give them the best service possible
Receive email and fax purchase orders, requests for standard price quotations, order changes, adjustments, and cancellations directly from customers.
Use Company’s catalogs and our system to make quotations on standard items
Learn and be able to fully utilize our ERP system and other relevant tools
Enter customers’ orders into our ERP system on a timely basis
Work directly with credit department on orders that are on credit hold or exceed credit limit
Maintain electronic files of customer purchase orders, credit notes, and other relevant documents
Prepare paperwork (original purchase order, invoice copies, and return goods memo) to be given to the accounting department for credit to be issued.
Work closely with assigned sales representative: timely processing sample orders, being able to give information about status of customer’s account and orders, and also provide basic reports as needed.
Follow Company’s policies and procedures.
Additional Responsibilities:
Performs other related duties as assigned.