Front Office Coordinator

Hope Hearing & Tinnitus Center [ is seeking a proactive and dedicated FRONT OFFICE COORDINATOR to join their growing team in Southlake, TX
As the first point of contact for the practice, the FRONT OFFICE COORDINATOR will play a vital role in ensuring smooth operations and providing exceptional customer service. In this role, the FRONT OFFICE COORDINATOR embodies professionalism, reliability, and a shared commitment to fostering a positive and inclusive work environment.
The ideal candidate enjoys being a part of a high-performing team, growing personally and professionally, and establishing long-lasting patient relationships.
RESPONSIBILITIES
* Greeting and welcoming patients, creating a friendly and inviting atmosphere.
* Managing incoming calls, emails, and inquiries promptly and professionally, providing accurate information or routing them to the appropriate personnel.
* Maintaining a clean, organized, and inviting reception area, ensuring a comfortable experience for patients.
* Scheduling and following up on appointments.
* Validating payment methods and benefit coverage.
* Coordinating incoming and outgoing mail, packages, and deliveries, ensuring timely distribution to the appropriate recipients.
* Supporting various administrative tasks, including data entry, filing, and document preparation.
* Collaborating with team members as needed to maintain smooth daily operations.
* Maintaining strict confidentiality and exercising discretion when handling sensitive information.
REQUIREMENTS
* Previous experience in a similar role or customer service-oriented position is preferred.
* High school diploma, undergraduate degree preferred.
* Excellent interpersonal and communication skills
* Flexibility to adapt to changing priorities and handle unexpected situations with ease.
* Proactive and self-motivated with the ability to work both independently and collaboratively.
* Computer knowledge is required- Google Drive and Microsoft Office Programs and the ability to learn new programs.
BENEFITS
* Medical Benefits
* Matching 401K
* Paid vacation and holidays
* Professional development assistance