Publicado en: Otros en Reino Unido | Última actualización: |
Our client is the UK’s largest leisure and cultural service provider and one of the first and largest leisure social enterprises. There aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. They partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, there different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.
Essential Responsibilities
* Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful and professional service.
* Comply with the commitments outlined in the ‘Customer Charter’, ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.
* Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.
* Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the treatments.
* Book all enquiries to tours on their initial enquiry to the Spa when required complying with the Spa London Brand and Standard operating Procedure.
* Market and promote the Spa.
* Responsible for achieving own Spa sales targets.
* Actively up-selling services during customer interaction.
* Encourage bookings of the treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.
Qualifications & Characteristics
* excellent customer service skills
* ability to make each and every one of our customers feel comfortable and special.
* You’ll be able to deliver exceptional treatments from waxing to facials and body treatments
* Ensure that the spa is well maintained, clean and presentable.
* Minimum NVQ Level 3 in Beauty Therapy
* Understanding of the operation of the business in a spa environment such as reception, stock control and cash handling