Publicado en: Logística/Almacén en Inglaterra Suroriental | Última actualización: |
The Customer Service Advisor will play a vital role. They will ensure customer queries are handled efficiently and effectively whilst maintaining a high level of customer satisfaction.
Client Details
Our client based in Haywards Heath is a prominent player. With a sizeable team spread across multiple locations, they are noted for their dedication to providing exceptional service to their customers.
Description
Responsibilities for a customer service advisor
Handling customer queries via email, phone, and live chat.
Tracking orders and resolving delivery issues.
Working closely with the logistics team to ensure smooth operations.
Providing information about products and services.
Maintaining customer records by updating account information.
Contributing to team effort by accomplishing related results as needed.
Building sustainable relationships of trust through open and interactive communication.
Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Profile
A successful Customer Service Advisor should have:
Excellent communication and interpersonal skills.
The ability to handle challenging customer situations with patience and professionalism.
Strong team-working skills and the ability to work independently.
A proactive approach to problem-solving.Job Offer
A competitive salary of up to £23,000 per year.
Opportunity to work within a vibrant and supportive team.
Generous holiday leave.
A culture that promotes work-life balance and employee wellness.
The chance to develop your career