Operations Manager

Our client, a regulatory organisation overseeing the optical professions in the UK, is currently seeking a highly skilled and dynamic Operations Manager (Investigations) to join their team. As the Operations Manager, you will lead and manage a team of caseworkers and administrators within the Regulatory Operations directorate, ensuring that all fitness to practise (FtP) investigations are handled promptly, proportionately, and appropriately.

Pay £185.10 per day, start ASAP, duration for three months, this is an interim role, hours Mon-Fri 34.75 hours per week, this is a hybrid working role and you will be required to work in the office two days a week,

Key Responsibilities:

Lead, manage, and support a team of caseworkers and administrators, managing the performance of the team and ensuring that all concerns are addressed appropriately.
Ensure that all relevant procedures are followed in line with legislation and good practise, resolving any issues or queries that arise.
Contribute to the achievement of key performance indicators and internal targets related to fitness to practise.
Support the Head of Investigations and Head of Case Progression, providing procedural expertise to the Investigation Committee, Case Examiners, in-house advocates, and lawyers.
Manage and mitigate risk to the public and the organisation, including the management of the Interim Order/Substantive Order Review function.
Foster individual and team engagement, managing performance and development to maximise value for employees and our client.
Ensure the delivery of high-quality customer service to a range of internal and external stakeholders.Essential Skills/Experience/Qualifications:

Strong leadership skills with a proven track record of effective case management.
Experience working within a regulatory framework, applying and interpreting procedures, policy, law, and relevant legislation.
Excellent numeracy, literacy, and verbal/written communication skills.
Ability to influence and tactfully handle a wide range of people.
Strong commitment to equality, diversity, and inclusion.Critical Competencies/Behaviours:

Ability to lead and manage a team, prioritise key goals, and ensure effective progress.
Effective communication and problem-solving skills.
Proactive approach to suggesting alternative approaches or solutions.
Competency in managing relationships with key stakeholders.
Strong judgement and decision-making skills.
Excellent team working and customer care skills.
Contribution to departmental and organisational goals and policies/procedures.
Continuous improvement mindset.
Ability to understand and apply relevant legislation and rules.Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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