Scheduling Officer

We have an amazing opportunity for two individuals with strong customer service skills to join our Scheduling Team as Scheduling Officers. We have 2 fixed term contracts available.
Purpose and Main Duties
Working in the Fitness to Practise Department, you will be responsible for managing and coordinating the timely and efficient scheduling of Fitness to Practise hearings in accordance with HCPC processes and legislative requirements. You will also be managing a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency whilst ensuring that a high quality of customer service is provided to all HCPC stakeholders, both internal and external.
Some primary duties and responsibilities include:

The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team.

Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing.

Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy.

Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable.

Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary.
Candidate Requirements
You will have the ability to manage the scheduling of meetings in a tribunal style setting or similar plan and prioritize conflicting requirements under pressure to meet tight deadlines with minimal supervision. You will be able to demonstrate the ability to handle high-level administrative tasks, including diary management. You will also have the ability to deal with people from all levels and from a diverse range of backgrounds - including people who may be vulnerable - and to deal with issues sensitively and tactfully.
The successful candidates will also be able to demonstrate the ability to effectively manage and prioritise a varied mix of cases, ensuring that deadlines are met while maintaining a high standard of customer service with all stakeholders.

Further information on this role is detailed in the job description and person specification.
Closing Date: Tuesday 16 April 2024 (All vacancies will close at 1pm)
Interview Date: Thursday 25th April 2024 and Friday 26th April 2024