Senior Modern Workspace and Cloud Engineer

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We have a great opportunity for a Senior Modern Workspace and Cloud Engineer to join a bespoke managed service company, based in Central London. The post-holder will take a leadership role in managing and supporting end-user technology, focusing on the global desktop environment.

This role is pretty much fully remote, apart from the requirement of occasional in-office meetings (usually once a month).

The ideal candidate should be highly motivated and enthusiastic, with strong problem-solving skills, effective leadership, and project management experience. Excellent communication both verbal and written and customer focused with a commitment to delivering high-quality service and support.

Responsibilities:

* Working with Citrix HSD and VDI workstations

* Global client endpoint (surface laptops) configuration and management

* Providing escalation services to the client Service Desk to ensure SLAs are met

* Application packaging and troubleshooting

* Engineering solutions for efficiency improvements

* Supporting the client’s Azure environment

* Lead and manage projects (including Windows 11, Citrix/VD and Windows 365 migration projects)

* Ensuring project documentation is accurate and up-to-date

* Collaborate closely with clients to understand their needs and develop project plans

* Knowledge transfer to 1st/2nd line support teams

* Mentorship of junior team members

* Participation in the 3rd line support rota

Technical requirements:

* Citrix DaaS (Virtual Apps and Desktops) and/or AVD (including configuration and troubleshooting)

* Citrix Netscaler

* Strong experience in Windows Server and Windows 10/11 operating systems

Desirable Skills:

* Ivanti UWM

* Ivanti Security controls

* Microsoft Intune

* Azure Virtual Desktop

* Citrix Hypervisor

* ControlUp