Technical Services Manager

BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 - £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday - Friday

Overview:

First Military Recruitment are currently seeking a Technical Services Manager on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

A regional ambassador for the business, supporting all field based Approved Contractor and Specifier led projects.
Undertaking site surveys, gutter lining design, condition reporting and gutter calculations to support specification generation and quotations by the sales team.
Managing and developing contractor relationships, providing regular phone, site and technical support.
Working alongside a dedicated Business development Manager to maximise business opportunity within the Southern region.
Carry out detailed site surveys on behalf of clients.
Support network of Approved Contractors on site to ensure installation is per installation guide and training centre methodologies.
Encourage technical best practice ethos within the Approved Contractor network.
Work as part of a regional management team to deliver the business targets using set KPI’s.
Complete appropriate health and safety risk assessments prior to accessing any roof environment.
Follow up automated project status CRM alerts.
Compile project information (surveys, inspections, complaints) to forward to the sales team.
Support and contribute to customer service and product development initiatives.
Inspect, audit and sign off live projects in line with range of project guarantees.
Respond to customer complaints by conducting a first site inspection.
Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily.
Representing the business to the highest level during site surveys, meetings or trade shows.
Undertake any training courses, which the company deems suitable and/or necessary.
Providing holiday and sickness cover when required.
Attending site meetings.
Other ad hoc duties as and when required.

Skills and Qualifications:

Experience in the industrial/commercial metal pitched roof environment with hands on product installation is essential.
Product experience including gutter linings, cut edge corrosion systems, roof coatings, roof lights and fixings is essential.
Basic flat roofing knowledge is ideal.
IT literate, iPad, Microsoft office applications.
Clean UK driving licence.
Comfortable with driving/long journeys.
Comfortable with spending the occasional night away from home as required.
A good communicator with strong interpersonal skills.

BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 - £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday - Friday