Customer Success Manager - APAC

Ettevõte: CV-Library
Töö iseloom: Full-time
65 614 - 82 017 AUD/Year

The Brief - Customer Success /Account Manager

Our client is a leading technology company working within logistics and supply chain software, who is seeking an experienced Customer Success Manager for clients within ecommerce.

You will manage your own portfolio of customers to strengthen retention, increase expansion and cultivate advocacy.

The role will be working with a leading Warehouse Management System, that is mainly used within the ecommerce sector.

The Role - Customer Success /Account Manager

Have full accountability for a set of client accounts

This includes:

Adoption of products within the client
Preparing for and operating business reviews
Monitoring and acting on Customer Health
Maintaining high levels of Customer Satisfaction and NPS
Manage first stage escalations
Identify the best practice of operating PVX in each use case
Ensuring the client's configuration meets their needs
Making operational recommendations based on best practice
Partner with the Client to ensure they reach their goals
Be / become a subject matter expert in warehouse operations.

The Person - Customer Success /Account Manager

The Client Success Manager should have the following skills / experience:

Experience in warehouse, logisitcs, ecommerce or supply chain would be highly advantageous.
Strong customer relationship skills, ability to engage with all levels
Ability to be self-driven and self-sufficient working remotely from the wider team
Excellent verbal, presentation, and written communication skills, including the ability to chair meetings or host webinars

This is a great opportunity with a recognised market leader - apply now as interviews will be held soon

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