Service Desk Coordinator

2

Service Desk Coordinator
Broadstairs
Salary - £21,000 to £24,000 per annum DOE
Full-time hours - Monday to Friday, 8.30 am - 5pm
Temp to Perm
Do you have Service Support Coordinator experience?
Are you used to operating at a fast pace with great accuracy?
Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks.
The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player.
The role is full-time at 40 hours per week.
The responsibilities of the Service Desk Coordinator
* Managing a high volume of calls and emails from customers and Field Engineers daily.
* You will be planning works for our technicians nationwide including logging callouts,
* Planning maintenance works and Health and Safety inspections.
* You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers.
* Updating company systems with outcomes and updates.
* You will also need to ensure any parts needed are available and delivered to our technicians on time.
* Other duties include report writing, data entry and housekeeping on SAP.
Person specifications for the role of Service Desk Coordinator
* Previous experience in a similar role is essential for these vacancies.
* Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates.
* Ability to multi-task and prioritise workload with high attention to detail.
* The ability to organise tasks and deadlines is imperative for this role
* Excellent communicator able to liaise with various departments and build customer rapport.
* Solid knowledge of using MS Office software packages.
* Experience in ordering and scheduling systems is desirable but not essential.
* GCSE Maths and English, minimum Grade C or equivalent is a requite for this role.
Benefits
* Training and support.
* A friendly nurturing workspace
* 25 days annual leave plus 8 public bank holidays
* Life insurance of four times your basic salary.
* Company Pension scheme after 3 months service with 5% employer contributions.
* Membership to a Healthcare Cashback Plan scheme after probation.
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
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