Customer Service Agent

Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basis

If you're looking for a company with great benefits and culture - then please apply!

This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth

They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders, returns and enquiries.

What's in it for you?
25 days annual leave plus Bank holidays
Hybrid working (on completion of probation)
Private Medical and Dental Insurance (single cover), on successful completion or probation period
5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period)
Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period Experience Required
You will have a good working knowledge of CRM systems
You will have previous experience within a Customer Service Ecommerce position
You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service.
You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints. Responsibilities
Managing all direct customer orders as per the internal sales order process
Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
Handling and responding efficiently to all general and order specific direct customer enquiries
Supporting with order status updates and delivery tracking queries
Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management
Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions Our client is unable to offer sponsorship, therefore we are unable to review any candidates that do not have the full right to work in the UK