3rd Line Support Engineer

3 rd Line Support Engineer - Hybrid (Cambridgeshire) - £40k + £5k on call

3 rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | HPE

Salary: £40,000 + £5,000 on call allowance

Location: Hybrid (Cambridgeshire)

Are you a 3 rd Line Support professional, looking for a new challenge in your career? Do you have demonstrable experience of managing and monitoring infrastructure and networks? Have you previously worked with VMware? Interested in working for a global company who invest in the latest technologies and will support the development of your career? If so, I have a fantastic opportunity for you!

I'm looking to speak with individuals who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1 st and 2 nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements.

Key Responsibilities

Provide daily network and infrastructure support and analyse system requirements

Analyse existing infrastructure and make recommendations for improvements

Resolve technical problems to meet business requirements

Investigate service, system and process faults and implement preventative measures

Respond to incident reports and investigate as necessary

Assist in the implementation of backup and restoration strategies

Act as a technical escalation point for the service delivery team for infrastructure issues

Create, update and maintain technical documentation as and when required

Support and mentor 1 st and 2 nd line staff

The Ideal Candidate

Ability to communicate with stakeholders at all levels

Capable of prioritising a busy workload

Strong problem solving skills

Works to exceptionally high standards and promotes that behaviour in others

Good collaborator with a 'can do' attitude

Proactive attitude with regards self development

Desired experience with:

Networking Skills

LAN/WAN

TCP/IP

VMware

SQL

Veeam

Cisco/Meraki

Cloud Backups

If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.

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