Postitatud: Klienditeenindus/Kõnekeskus sees Glasgow | Posted: |
Customer Service Advisor - Facilities
£24,000-£28,000 DOE - Permanent
Glasgow - Onsite
The Vacancy
My client is a well-established facilities management organisation focusing heavily on the effective management of facilities within the educational sector. We are looking to onboard a forward-thinking advisor, who can productively manage incoming requests from our customers. You will report directly to the facilities manager.
Responsibilities
* Be the first point of contact for facilities requests.
* Use product knowledge to effectively manage complaints.
* Be a consultant for requests, meeting the needs of the customer.
* Face to face, telephone and virtual communications.
* Manage bookings and payments.
* Address welfare concerns.
* Liaise with any third party required.
What We Need From You…
* A can-do attitude.
* Proven experience delivering exceptional customer service.
* Proficient in MS Office Suite.
* Administration literate.
* Outstanding verbal and written communication skills.
What We Can Offer You…
* Competitive salary, above average market rate.
* Pension scheme, with enhanced company contributions.
* Benefits portal, including discounts in retail, leisure and experiences.
* Private healthcare scheme.
* Bonus package for every employee.
How to Apply
Please apply within using an up-to-date CV and a representative of the business will be in touch.
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