Manufacturing Account Manager

Focused Recruitment are currently recruiting for a Manufacturing Account Manager to join our clients well known, long established manufacturing business based out of their site within the Blackwood area.

Overview of the role:

The purpose of the Regional Account Manager role is to execute the annual Sales Plan, realizing the budgeted Customer/Product sales volume at differential pricing, managing the Regional Account relationship, capturing growth opportunities in targeted applications, driving excellence in business processes like Pricing, S&OP, Credit management, Quality, CRM, reporting on Sales / KPI’s, cooperating with the Marketing, New Business Development, Tech. Service, Customer Service and Credit team.

Description of the role:

* Drives for results and achieves sales and pricing objectives in terms of contribution margin, volume, customer share, cost management and working capital

* Engages in customer visits to identify and analyse customer needs and develops commercial solutions

* Develops and nurtures relationships with key stakeholders, externally with customers and OEM’s and internally with sales, marketing, Tech. Service, Customer Service and credit and establishes solid relationships with them

* Coordinating and aligning objectives and initiatives within the account team

* Respects all policies and procedures and proactively “lives” them

* Monitors frequently DSO and ensures timely closing of customer claims

* Increases sales by promoting targeted products/applications and innovation, identifies and captures cross-selling opportunities, identifies and develops new customers

* Provides regular up-dates on market intelligence and competitive movements to the business in the respective area

* Ensures a consistent and effective execution of the business strategy at the customer and makes recommendations on potential improvements

* Ensures Value propositions of the represented Market Segments land at the customer

* Drives operational excellence in S&OP (forecasting) and Pricing Management

* Effectively troubleshoots customer issues and queries

* Frequently reports on main KPI’s in the region

* Ensures CRM (Sales Force) is kept up to date with latest info on Accounts, Decision Making Units, Account Plans, Financial data, etc

Desirable Criteria:

* Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization

* Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment

* Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network

* Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside

* Customer Focus – Anticipates and acts with the customer in mind; is dedicated to meeting and/or exceeding the expectations and requirements of the customer to deliver exceptional value; establishes and maintains effective relationships with customers and continually seeks feedback and information to improve products and services.

Key Skills / Qualifications Required:

* University or college degree in Business Administration minimum bachelor degree in sciences or engineering; master’s degree preferred

* Minimum 5 years of experience in Sales, ADTS, Customer Service or Business Data Analyst

* IT skills (Microsoft Outlook, Office Word/Excel, SAP R/3, SalesForce)

* Presentation and Communication Skills – Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear