Postitatud: Finantsist sees Stoke-on-Trent | Posted: |
Our client has an exciting opportunity for a Collections Manager to join their team in Rocester. Hybrid working is available; 3 days in the office and 2 working from home.
The ideal candidate will be self-motivated, results-orientated, and a team player who is experienced in asset finance-based collections and recoveries. Proven knowledge of Consumer Credit Act lending is essential (c.15% of the company portfolio is Regulated). The role holder will have responsibility for managing arrears, default, forbearance, termination of agreements, recovery of assets, and bad debt.
Responsibilities:
* Assisting and supporting the Director of Asset Management and Recoveries to provide effective support for the company’s recoveries and default activities.
* Managing the daily loan arrears in line with company policy and procedures.
* Supporting customers to implement strategies for resolving delinquent payment and defaults.
* Making recommendations to the Director and agreeing appropriate recovery plans, for non-performing loans.
* Leading, mentoring, and developing a small team.
* Implementing strategies to continuously improve collection procedures, contributing to the company’s overall financial objectives, and managing risk.
* Developing a framework for setting policies and procedures, with a focus on CCA Regulated cases.
* Working within company policy, procedure, legislation, and regulation, to recover assets and mitigate bad debt.
* Supporting the Director to consult with Solicitors, Insolvency Practitioners/Administrators where necessary.
* Developing and maintaining relationships and networks with clients and stakeholders.
Skills & Knowledge:
* Consumer Credit Act regulated lending knowledge and experience, ideally within the construction, agricultural and/or industrial sectors.
* Conversant with other financial services regulation and compliance including The Conduct Rules (FCA), anti-money laundering, DPA, Vulnerable Customers, Treating Customers Fairly, and fraud.
* Financial and commercial awareness evidencing proven success in asset finance and/or banking commercial relationship management.
* Analytical skills ideally developed through knowledge of credit risk lending practice in this or similar sectors.
* Excellent IT, administration, and organisational skills.
* Ability to make a key contribution to the development and improvement of in-house systems and operational procedures.
* Proven experience of effective leadership and developing people to be excellent in their field.
Pay & Benefits:
* Competitive salary
* Excellent pension scheme (15% employer contribution)
* Discretionary bonus scheme (up to 15%)
* 25 days holiday plus bank holidays, up to 5 service days after eligibility
* Hybrid working after training (2 days home / 3 days office, or fully office if preferred)