Postitatud: Finantsist sees Bristol | Posted: |
Customer Journey Manager
Bristol (Hybrid working)
6 Month Contract (Scope for extension)
The CJM plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Also plays a key role (along with the rest of the feature team) in making sense of this insight and factoring it into prioritisation approaches and design choices.
The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience, and journey process design, is accurately represented.
Specific Accountabilities:
Independently understands end to end journey
Integrates insights and knowledge from disparate data, processes
and systems which are relevant to the customer journey
Works with limited supervision and lead on creating Customer
Journey and process maps (e.g. Visio).
Continually evaluates the effectiveness of the journey from a
customer and business perspective
Displays a continuous improvement mindset to their journey
Coordinate cross functional alignment on journeys
Understand cross-functional context and build alignment as needed
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise