Product & Experience Design Manager (PxD)

Job Description
Visa Consulting & Analytics (VCA) is a global team of industry experts in strategy, marketing, operations, risk, and fraud consulting, with decades of experience in the payments industry. Our VCA teams offers:
Consulting services customized to the needs of Visa clients' business objectives and strategy.
Business and economic insights and perspectives that impact business and investment decisions.
Self-service digital solutions Visa clients can leverage to improve performance in product, marketing, and operations.
Proven data-driven marketing strategies to increase clients’ ROI.
We provide a full design service including expert consultancy, in-depth research, and precise execution of design products, aiming to exceed client expectations.
 
Job Scope
This individual is a full-stack user experience designer with hands-on human centered design thinking, UX/UI, research, service design, prototyping, facilitation, and strong client-facing skills. The designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients.
The Design Manager should have research experience, and a fluency to ‘speak’ product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time in the solutions we design. 
 
Essential Function
Core Responsibilities
Execute of high-quality client immersions, design sprints, and co-creation engagements (through all phases of design) in partnership with the engagement leads, in LAC and other required regions.
Collaborate with cross-functional teams to understand project requirements and deliver designs that meet business objectives.
Maintain the highest standards of experience design delivery from wireframes to prototypes, extending that polish and strategic thinking to creating extensible and scalable design tools and assets for our practice.
Support the planning and execution of hands-on research activities (qualitative and quantitative) to gain customer insights to fuel our co-creation process.
Be proactive in advocating for design research and user needs through delivering engaging and actionable insights.
Ability to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies, and quickly propose possible solutions to UX issues.
Strong hands-on designer with fluency across design specializations and deep dive expertise in one or more of the following areas: prototyping, research, UI, front end development, facilitation, product design.
Support design operations needs as required including but not limited to RFPs, vendor relationships, design briefs, global design initiatives, and others.
Deeply understand the payment ecosystem, commerce trends, our Innovation practice, as well as Visa products, services, and capabilities to effectively design for our clients and partners.
Work with our cross-functional advisory, product, technology, and business teams to ensure alignment and project success.
Coordinate and provide direction to third-party design agencies all the activities required for each engagement.
Ensure compliance with Visa’s processes and requirements for client engagements and activities.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.