Customer Service Manager - Order Management (all genders)

شرکت: Schleich GmbH
نوع شغل: Other
The following adventures await you at Schleich: Operative Order Management:
  • Responsibility for all Amazon Europe entries
  • Process and manage B2B orders from entry to delivery using SAP
  • Ensure accurate and timely order fulfillment
  • Coordinate with internal departments (e.g., sales, logistics, warehouse) to ensure smooth operations
  • Monitor order status and proactively address any issues that arise
Complaint Management:
  • Handle customer complaints efficiently and effectively
  • Investigate and resolve issues related to product quality, delivery, and other service-related concerns
  • Communicate with customers to provide updates and solutions
  • Document and track complaints to identify trends and areas for improvement
Customer Service:
  • Serve as the primary point of contact for B2B customers in Germany, Austria, and Switzerland, as well as worldwide distributors
  • Provide exceptional customer service and build strong relationships with clients
  • Address inquiries and provide product information and support as needed
Reporting and Analysis:
  • Generate reports on order status, fulfillment, and customer feedback
  • Analyze data to identify patterns, trends, and opportunities for process improvements
  • Present findings and recommendations to management
The chapters of your story so far:
  • You are fluent in German and English (both written and spoken), which is a mandatory requirement
  • You possess proven experience in order management, customer service, or a related field
  • You are experienced with the Amazon portal
  • You demonstrate a strong working knowledge of SAP
  • You exhibit strong organizational and multitasking skills
  • You possess excellent communication and interpersonal skills
  • You are capable of working independently as well as part of a team
  • You are proficient in MS Office (Excel, Word, Outlook)
No kingdoms nor mountains of gold, but many other rewards:
  • No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
  • Let's write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
  • We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
  • Appetizing! We offer a meal allowance of 82.60 CKR per working day.
  • Every hero must retire one day. That's why we offer a subsidised pension scheme.
  • You can also enjoy great discounts on our schleich products - a great bonus for kids and adults alike.
  • And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

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