CUSTOMER SERVICE REPRESENTATIVE - CZECH/SLOVAK

شرکت: Cross Border Talents
نوع شغل: Full-time
صنعت: Services

our Role:

- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked Questions

Essential Criteria:

• Native Level of Czech/Slovak (C2 level);
• Demonstrate ability to handle and resolve complaints according to client policies; • Working with Others - Ability to portray professionalism and work well in a team environment.

Preferential Criteria:
• Minimum 12th grade of educational background;
• Customer Focus - 6 months outstanding customer service experience pro viding product technical support
• Intermediate Level of English (B1)

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