Technical Support in Finnish//finnish-speaker/greece

نوع شغل: Full-time

Technical Support in Finnish//Finnish-Speaker/Greece
Scope
• To ensure client satisfaction by offering specialized advice
• To actively listen and pay attention to client issues
• To resolve client queries and problems according to the TP values
Required Skills/Experience
-Educational level: High School diploma or equivalent
-Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service)
Responsibilities

• To respond and record consumer enquiries/questions raised through free phone lines for customers.

• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.

• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.

• To provide a high level of customer service to clients at all times.

• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.

• To work effectively as part of a team, developing effective and supportive relationships with colleagues.

• To troubleshoot through the use of open questions, support documents and system training.

• To have a sound knowledge of all products and services, understanding their use and functionality.

• To be able to offer recommendations to common problems or frequently asked questions.

 

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