Sales Support Manager

Job Description:
As the Sales Support Manager, you will be crucial in maintaining strong customer relationships, overseeing various customer service functions, and collaborating with multiple departments to enhance our overall efficiency. You will handle a range of tasks, including but not limited to:
Key Responsibilities:
Maintain and update product pricing in catalogs and price lists to ensure accuracy and competitiveness.
Regularly update product catalogs with new items, pricing information, and comprehensive product details.
Collaborate closely with the sales team to facilitate transparent communication and ensure customer satisfaction.
Provide troubleshooting and assistance for customer orders, account statuses, and relevant problems.
Work closely with logistics teams to facilitate transparent communication and ensure customer satisfaction.
Act as a liaison between sales, shipping, and accounts receivable.
Conduct proactive follow-ups with customers to gauge satisfaction, collect valuable feedback, and address any concerns.
Stay updated with new products and feature launches to ensure the sales team is informed.
Update internal systems with new product information, pricing adjustments, and crucial customer data.
Examine outstanding orders and individual customer inquiries to ensure nothing is overlooked.
Follow up on pending disputes and problems to ensure timely resolution.
Serve as a liaison between customer service, shipping, accounting, and the warehouse to facilitate smooth daily operations.
Suggest improvements to the sales process.
Evaluate and issue credits in accordance with established company policies.
Ensure accurate and efficient processing of customer orders with acute attention to detail.
Utilize Electronic Data Interchange (EDI) systems and processes proficiently to streamline operations.
Manage and monitor customer accounts, including following up on outstanding invoices and collections.
Oversee product returns and exchanges in accordance with company policies.
Investigate and promptly resolve outstanding deduction discrepancies.
Address and resolve customer inquiries, concerns, and issues promptly and professionally to uphold our high service standards.
Qualifications:
Bachelors degree in business administration or a related field preferred.
Proven experience in customer service management, particularly in the food industry.
Strong understanding of collections, returns, pricing, and customer service principles.
Excellent communication and interpersonal skills.
Proficiency in computer systems and data entry.
Familiarity with EDI systems and processes.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Strong problem-solving and conflict-resolution abilities.
Preferred Qualifications:
Experience with customer service software and CRM systems.
Knowledge of supply chain and logistics processes.
Advanced proficiency in Excel and other Microsoft Office applications.
Certification in customer service or sales management.
Ability to adapt to a fast-paced environment and manage multiple priorities.
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance