Lähetetty: Asiakaspalvelu/Puhelinkeskus in Itä-Englanti | Lähetetty: |
European Technical Support Administrator
What is the job?
Are you a meticulous and service-oriented professional? Do you thrive in administrative roles and excel in providing top-notch customer support? If so, our client has an exciting opportunity for you to join their UK office as a European Technical Support Administrator!
Working Hours: Monday to Friday, 8:00 am – 4:30 pm (Hybrid working available)
Key Responsibilities:
* Administrative Support: Assist their European technical support and sales teams with various administrative tasks.
* Customer Communication: Engage with customers via phone and email, maintaining records in the CRM system.
* Quotation Creation: Generate quotes for special products.
* Data Maintenance: Manage data for special articles and configurations in the ERP system.
* Order Coordination: Handle the processing and coordination of repair, replacement, customer-supplied material, and loan orders.
* Cost Estimates and Reports: Coordinate repair cost estimates and quality management reports between customers and repair sites.
* Replacement Items: Work with manufacturing sites to coordinate replacement items.
* RMA Follow-Up: Monitor open RMAs and provide status updates to customers.
* Cross-Support: Offer support to CSR teams as required.
Requirements:
* Experience: Work experience in a technical field is preferred.
* Skills:
* High standard of customer service via phone and email.
* Accuracy and attention to detail when processing orders and RMAs.
* Familiarity with Microsoft Dynamics AX or similar ERP systems.
* Proficient in English (B2+); proficiency in another European language (German, Swedish, French) is preferred.
* Excellent written and verbal communication skills.
* Service-oriented mindset.
* Problem-solving abilities in a fast-paced, constantly changing environment.
* High attention to detail.
How to apply:
Contact David Mason at Greys Specialist Recruitment