Lähetetty: Asiakaspalvelu/Puhelinkeskus in Newcastle upon Tyne | Lähetetty: |
This great hybrid role is for a Case Administrator (medical industry) based in Newcastle on the Quorum Business Park
You will need to have experience of inbound and outbound calls and have a fantastic telephone manner and communication skills
Working Hours: 08:30am – 17:00pm, Monday to Friday.
There will also be occasions when you are required to work alternative hours i.e., 10.30am to 7pm – this is done on a rota basis and is usually once a week, depending on staffing, but never a Friday.
Hybrid working: For the first 3 months the role is office based and there after 2 days in the office and 3 days at home although they are happy for you to be purely office based if you prefer
Salary: £22,500 per annum.
Your Responsibilities as a Case Administrator in Newcastle
* Manage a case load of clients requiring rehabilitation.
* Liaise with clinical providers and clients to organise relevant rehabilitation.
* Respond to queries in a timely manner and ensure relations are maintained between all parties.
* Achieve set targets.
* Maintain good relations with customers.
* Report to and liaise with Customer and Supplier Service Team Leaders and Rehabilitation and Supplier Services Manager.
* Good knowledge of the different types of rehabilitation we offer to all relevant parties.
* Good knowledge of the different departments within the company to direct queries and calls appropriately.
Required Attributes as a Case Administrator:
* Ability to build strong customer relations.
* Excellent communication skills including telephone manner.
* Goal orientated and target driven.
* Competent in the use of IT in the workplace.
* Excellent time management skills.
* Excellent organisational skills.
If you love the sound of this Case Administrator role please apply today