Repairs Manager

London Fire Solutions (LFS) are looking for a Repairs manager to join our existing team managing specilist passive fire safety works across London and the South East.
As repairs manager, you must be pro-active in your approach, have exceptional interpersonal and influencing skills with the ability to look for and implement innovative solutions. You will need to use these skills to work positively with the existing team.
Your responsibilities will include:
* Leading and managing the delivery of the repairs and maintenance service ensuring customer service excellence and achievement of client targets.
* Ensuring that the repairs service is customer-focused and that the Repairs team and our operatives deliver the service to meet or exceed client expectations
* Collaboration with the senior management team in the development of repairs policy and strategy.
* Ensuring a proactive response to complaints and customer feedback and regularly use these to improve the service.
* Building the team as required to manage demand of current and new contracts
* Provide regular reports (KPIs) to clients
To be successful in this role you must have:
* Leadership skills and the ability to support your team
* Problem Solving
* Interpersonal communication
* Experience in planning maintennace operations
* A passion for the delivery of property services and a can-do approach.
* Experience in leading teams in housing maintenance delivery.
* Strong commercial understanding
* Experience of understanding of legislation and practical issues regarding installation, maintenance, repairs, and compliancy of Buildings.
* An understanding and basic awareness of current housing legislation and regulation.
* Knowledge and understanding of Construction Contracts and Contract law