Customer Service Advisor

Customer Service Advisor

* Job number: VCO00352

* Location: Cheadle

* Salary: £24,500

* Contract: Full time – permanent

* Hours: 40 hours which will fall between the following shift pattern - Monday-Friday 8-7 Saturdays 9-5

Want to be part of The Fast and The Curious? Interested in getting involved in The Call Centre of Duty? Take a chance on Game of Phones and apply here, to The AA Team.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA.

Interviews are being held week commencing 22/4/2024 and will end on 03/05/2024

What will I be doing?

* Supporting our customers in a high-volume contact centre via telephone

* Striving towards sales goals or retaining customers who are coming to the end of their policy

* Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call

* Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries

* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

* Striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand!

* Taking care of a variety of customers including distressed/angry customers.

What will get me there?

* Apply today! No CV? No problem! Fill in the application form and click submit.

* Complete your online Assessment, sent by Arctic Shores. This arrives shortly after submitting application.

* Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office

* Get the offer! Congratulations, you are hired! Make sure you submit your pre-employment checks and sign your contract!

* Turn up! It’s day 1 of training, you’re about to start the best step in your career.

We’re looking for someone to become:

* A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently

* An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly

* A self-starter: you’ll be proactive taking pride and ownership in your work

* A smooth operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Here's what we offer you:

As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus of up to £1,000 during your first years’ service. As well as benefits including;

* The opportunity to join and learn within a team that’s as driven as they are supportive

* 23 days annual leave, with the ability to buy holiday

* Free breakdown membership

* Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more

* Discounts on AA products including car and home insurance

* Access to employee inclusivity awareness networks

* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

* Worksave pension scheme with up to 7% employer contribution