Lähetetty: Konetekniikka in Birmingham | Lähetetty: |
IT Helpdesk Engineer
IT helpdesk, working with a close-knit team of professionals providing a support for company IT, infrastructure and assisting customers with sophisticated alarm systems. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company.
We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems, this role also enables a variable IT helpdesk service for customers, head office and remote staff alike. We are looking to appoint a Technical Service and IT Engineer to perform an IT Helpdesk function based within our C-T Centre in Bournemouth.
Key Role Functions
* Technical Support - Provide a highly responsive level of IT helpdesk and technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting and resolving issues via phone and online tools.
* IT Support - Providing first level of IT support for company staff and IT infrastructure support where required.
* Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products.
* Assist with implementation and maintenance of hardware, software and peripherals.
* System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers.
* Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos.
The Company
We are proud to be leading innovators in the UK’s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals.
Courtney Thorne's SMART nurse call system is designed to help with service improvements and operating cost savings. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity which also acts as a crucial audit tool.
Courtney Thorne are committed to giving a high-quality service, from initial consultation and installation, to ongoing customer service. Our team of engineers each undergo comprehensive training at Technical Assistance Centre and ongoing refreshers to stay up to date.
The Person
The key skills, characteristics and qualities of a Technical Service and IT Engineer are:
* Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components, plus a broad knowledge of IT infrastructure.
* Using natural problem solving skills and hands-on IT experience with remote troubleshooting tools and automation programs to resolve technical issues.
* Ability to work alone and in teams where clear communication and accurate reporting into our ERP based processes is important.
* Methodical approach to identifying problems and attention to detail.
* This is an ‘over the phone’ and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key
