Senior Technical Writer

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor's Degree Travel Percentage :
0%
Job Description
FIS's flexible, cloud-based fintech software empowers everyone from garage startups to leading global brands, enabling them to build faster, smarter, and more securely than ever. We champion diversity and innovation to advance the way the world pays, banks, and invests. If you're ready to embark on a journey of learning, growth, and impactful contributions in the fintech realm, we want to hear from you. 
 
The FIS Platform team operates with a vision to enable developers to access a full suite of financial capabilities and build their applications through low to no-code experiences. Operating as an incubated startup within FIS, we have the full support of the company and a mandate to create a world-class embedded finance platform. We have a fast-paced and fun group that believes strongly in customer-centricity and setting a high bar for everything we ship.   
 
Our team is looking for our first technical writer… 
   
Responsibilities:  
Be the first technical writer for the team and own the entire documentation process, strategy and governance aligned to the greater organization 
Integrate with engineering and product teams to document product releases on an agile development cycle 
Rewrite existing user guides and API reference documentation for clarity, grammar, and styling 
Create and maintain all technical documentation, including API documentation, code samples, release notes, guides. 
Establish and maintain a documentation framework with version control 
Using customer feedback and metrics to iterate on documentation improvements  
Contributing to the team style guide, release notes, glossary, and other supplementary materials to enhance our documentation and provide writing guidance to our organization   
Experience: 
Strong technical writing and communication skills, with the ability to translate complex ideas into simple, human readable instructions  
Experience with SDK or API documentation for a technical audience. 
Experience interpreting code so that it can be explained to users. 
Experience working closely with product, engineering, and design teams throughout the Software Development Life Cycle (SDLC) 
Experience with major content management systems  
Experience testing code using tools like Postman 
Ability to take feedback and use it to iterate on your work  
   
Added bonus if you have experience in the following:   
 
The financial services world or other highly regulated industries 
OpenAPI 
GitHub 
ReadMe 
Figma 
 
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $96,170.00 - $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass