Permit Technician I - Citywide (6321)

Job Description
Role Description:
Under direct supervision, the Permit Technician I performs a wide variety of routine paraprofessional, technical, administrative and specialized work involved in receiving and reviewing building, electrical, plumbing and related permit applications for completeness; processing records requests; creating inspection records; making appointments; maintaining field inspection lists; accepting and processing complaints from residents: processing payments in-person and online; providing routine permit-related information concerning building permit requirements, codes, ordinances and inspection procedures; and processing and issuing permit applications for plumbing, electrical, mechanical, street space, and building permits without plans.
The essential functions of this job include the following:
Receives and reviews permit applications and related documentation for completeness; receives request for records and processes routine requests.
Interacts directly with project sponsors, permit expediters, contractors, the general public and other department representatives relative to DBI process, permit routing, report requests, inspection scheduling, special inspections, complaints and code violations.
Researches public records with regard to construction drawings, permits, complaints and notices of violations, calculations, soil reports and legal descriptions.
Performs routine entries into the department’s cashiering system and other computer based systems, ensuring accuracy in all data including street names, names of owner(s) project sponsor(s) and design professionals, characteristics of the projects, fees and payments, and permit contractor’s information
Records, logs, compiles and maintains various permit, complaint, and Notice of Violation related files, data, documents, plans and reports.
May use fee schedules and designated calculation methodologies to determine value and calculate and access preliminary and final fees; collects, records and balances permit related monetary transactions. Processes applicable charges, handles cash, checks and other forms of payment, performs initial reconciliation of receipts and reconciles entries with the Permit Tracking System.
Receives a variety of routine problems and complaints and directs them to appropriate division and staff. May produce routine correspondence requiring knowledge of department operations, policies, procedures, regulations and ordinances as directed by the supervisor.
Preparation of hearings and dissemination of information by compiling complaint related files and conducting property research.
Monitor specialized email accounts and respond as appropriate.