Help Desk Analyst

Yritys: CareHarmony
Työnkuva: Kokoaikainen

Company:
CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology.
Qualifications:
1-3 years of experience working in a Help Desk Analyst capacity
Professional exposure to Microsoft software
Understanding of networks and experience handling connectivity issues
Possess phenomenal communication skills
Responsibilities:
Care Harmony is seeking a Help Desk Analyst to support about 200 end users and resolve tier 1 technical issues. Responsibilities include but are not limited to troubleshooting hardware, resolving network connectivity issues, and customer service skills. This candidate will receive personal specialized training and have access to a mentor providing them with exponential career growth opportunity.
Education:
Associate degree in Computer Science, Data Processing, or related field
Comptia A+ and Comptia Network+ Certifications are a plus.
Microsoft desktop support Certifications are a plus.