Technical Account Manager

Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint.
This position is part of the wider, Technical Support Engineering team, and can include support for Futurex’s global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.
PRIMARY RESPONSIBILITIES
Provide ongoing technical support and guidance to key customer accounts
Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction
Help develop customer IT environments and provide project management services for custom initiatives
Track ongoing projects, detail service metrics, and drive new technical discussions
Train customers on the Futurex product line and data security best practices
Understand industry-specific APIs and protocols used when interfacing with external systems
Communicate account status with both internal and external stakeholders
Work closely with the technical support, sales, and product teams to support and build the overall account footprint
Requirements
REQUIREMENTS
Bachelor’s degree in Cybersecurity, Computer Science, Engineering, or related technical field
3+ years’ experience in a sales and/or technical support role
Strong communication skills
Strong problem-solving skills
Experience managing multiple projects
Motivated, entrepreneurial mindset, with eagerness to learn
STRONGLY PREFERRED
Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
Experience with multiple architectures and platforms
Experience with Linux, OpenSSL, scripting (Python, Perl, Bash)
Experience with TCP/IP networking
Benefits
Health, dental, vision, life, and short/long-term disability insurance
Paid vacation, holidays, and sick leave
Competitive compensation and opportunities for advancement
Complimentary gym membership
Retirement plan with employer contribution match
Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals