Customer Experience Specialist (m/f/d)

Entreprise: Johnson Controls
Type d'emploi: Autre

Customer Experience Specialist (m/f/d) - WD
Your tasks
Conduct and coordinate Voice-Of-Customer Research with internal teams and JCI customers
Work with Marketing team on Value Proposition Design, Communication and Messaging
Interact with internal and external subject matter experts to deliver concise reporting and analytics to prioritize top opportunities for growth.
Partner with local sales leaders to develop action plans to grow market share
Understand user reporting requirements, design reporting specifications, implement new reporting with documentation to end users, and maintain ownership for reporting enhancements.
Leverage Customer Relationship Management (CRM) systems and data to strengthen market intelligence reporting to support IREF sales priorities and tracking
Develop digital marketing campaigns and follow through with reporting and analytics (e.g. emails, webinars, web, social media)
Integrate external market data with internal business results to provide market share reporting, analytics, and insight to identify growth opportunities and allows development of action plans
Campaign Management, Social Media, LinkedIn Management
How you will do it
You provide a dynamic can-do mentality and natural curiosity in order to figure out valuable information necessary to continuously progress in your responsible area. Gathering information and presenting them visually are your main strengths.
Qualifications
What we are looking for
Bachelor's degree in Economics, Marketing, Business, Data Analysis, or a related field required
Experience researching, tracking, and reporting market and customer insights
excellent communication skills in English both oral and written; German, French or Spanish is a plus
Ability to interpret commercial data from multiple sources
Ability to balance multiple priorities and projects
Practical experiences with market research tools such as Qualtrics and/or Survey Monkey
What we offer
Responsible role in an international environment
Attractive salary package and special employee benefits
Working from Home Office regularly or full time
Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Are you interested? Please use our career portal on our website to apply. Your point of contact is Valentina Dyck ().
Job Sales & Marketing
Primary LocationGermany-Germany-Mannheim
Organization Bldg Technologies & Solutions