German Dating Adviser - Customer Service

Type d'emploi: Temps plein
EUR 20 000 - EUR 230 000 / par an
Industrie: Sports, loisirs et style de vie

The Company.

This French BPO company works with reputed worldwide brands and keeps growing at a fast pace.

For Meetic, one of their partners, they are looking for a highly motivated German customer care specialist to join their young and international team in Barcelona (Poblenou area). This dynamic bunch of French, Spanish, Italian, German and Nordic professionals is the key point of contact between the client and the customers.

Do you want to be a Cupidon? Check this out!

The Job.

You will be in charge of supporting and guiding Meetic members in their soulmate's search. Key aspects of the role include:

– Providing support to members in creating a profile to help them meet their special someone
– Navigating on the site and app and identifying bugs
– Answering questions about subscriptions, site changes and updates
– Updating on upcoming events
– Moderating contents
– Giving dating tips
– Ensuring quality and professional service  

The Profile.

– You are a native German speaker with good English
– Previous experience is desirable but not mandatory
– You have excellent communication skills, with a high level of writing and typing ability
– You have good soft skills, in particular patience, empathy, and understanding
– You are customer and quality oriented
– You are a real team player, open-minded and always ready to help
– You are already settled in Barcelona (with NIE) and looking for a long-term and stable opportunity

The Offer.

– Salary: 20.100 euros gross / year basic + a performance bonus of up to 100€ gross / month + an attendance bonus of 140€ gross / month
– A full-time job (39 hours/week), 3-month contract initially, followed by a one-year contract or indefinite
– Schedule: rotating shifts Monday to Sunday 09:00 – 18:00 (2 weekends/month) with 2 days off per week 
– Fully paid training
– A stable position with exciting growth and career opportunities
– A great working environment different from the usual call-center atmosphere, in a nice office, conveniently located in the Poblenou area
– Start date: ASAP

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