Cabinetry Sales and Support Representative

Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers.
As a Customer Service Representative, you will be responsible for providing support and assistance to customers throughout the order process. You will communicate with customers via phone, email, and in person to address inquiries, provide product information, process orders, and ensure customer satisfaction.
Responsibilities
Respond to customer inquiries and provide product information
Process and manage orders, including order entry, tracking, and resolution of any issues
Collaborate with other departments to ensure timely delivery and resolution of customer concerns
Handle customer complaints and provide appropriate solutions and alternatives
Assist in the development and implementation of customer service policies and procedures
Requirements
High school diploma or equivalent
Previous customer service and cabinetry experience preferred
Excellent communication and interpersonal skills
Proficient in use of internet browser, online shopping, typing,
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented and organized
Benefits
Hourly Range: $17 - 21.00 /hr Depending on Experience
$500 medical reimbersment plan
401K