Project Support Coordinator

Job Description
General Responsibility
The Project Coordinator, Airports is integral member of the Airports organization. Committed to providing excellent customer support, he/she is responsible for critical communication with our customers and technical departments in the generation of customer estimates and proposals; follow-up and review with customers (both internal and external), processing purchase orders and invoicing.
Coordination includes interfacing with external and internal customers, to determine requirements, communication with technical departments and field service personnel; estimating and proposal generation follow up.
Responsibilities
Maintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.
Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers.  Continually follow up with customers and technical groups informing them of status of proposals and to clarify additional details that may be required.
Assist in setting up new projects in terms of invoicing, purchase order generation and scheduling the resources that will be required for the support projects.
Generate & process service support orders, proposals and estimates while remaining flexible to shifting priorities.
Generate and manage purchase orders to vendors; coordination of invoices.
Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians
Assist with project management activities directly related to Customer Support projects.
Assist in the proposal generation of system enhancements and modifications.
May be assigned to special projects or required to perform other duties as assigned.