Incident, Problem & Change Manager - £44,632 per annum
Your new company Southend Borough Council is a unitary authority based in the heart of the town centre offering traditional seaside living that makes it a great place to live and work. This diverse and busy town has great public parks and leisure activities, competitive house pricing and excellent travel links. The Council are looking to appoint a self-starting, motivated and ambitious IT Incident, Problem and Change Manager to create a culture of continual change improvements to IT Services.
Your new role Within this role you will act as the subject matter expert on the best practice and utilisation of Incident, Problem and Change Management processes throughout the support environment.
The role requires you to take responsibility for any high visibility and high impact issues that occur within IT and this then assists the Council in providing an excellent support solution throughout the organisation at all levels. Taking ownership for Matrix-managing and being able to maintain a strong influence within the IT function to drive the team forward and support delivery of the outlined objectives.
This position requires an angled approach with effectively responding to incidents and you will be required to be proactive in following up and resolving major incidents by conducting Incident Reviews, initiating the appropriate Problem Management investigations to identify and address Root Cause and to reduce reoccurring incidents as well as effectively reporting on those endeavours.
As the Incident, Problem and Change Manager, it's a requirement to act as the singular point of contact and on call escalation point for out of hours cover.
What you'll need to succeed To be successful in this position you will have extensive experience in senior IT service delivery and an appreciation for Problem Management. You will have been the primary source for devising escalation procedures for major incidents.
You will have a strong presence in influencing and lading technical conversations with various technical support groups. It is also essential that you have had experience in sustaining and improving critical systems in a 24/7 environment. It is preferred that you have a structured and methodical approach to objectives and a solid understanding of ITIL disciples to be the ideal candidate for this position.
What you'll get in return Offering a competitive salary of £44,632. When joining Southend Borough Council, you can enjoy a range of benefits including: flexible working, salary sacrifice scheme and excellent training and development opportunities. 23 days annual leave plus an excellent pension scheme. A full list of benefits can be viewed on the Southend Council-Hays website
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Annabel Chung on . The Council is an equal opportunities employer. They welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.