Publié dans: Service Clientèle dans Royaume-Uni | Posté: |
Our client in Stanton is looking for an experienced Customer Service Advisor to join their team. This role will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the team and to document processes within the manufacturing team
This is a great opportunity to work for a company who are rapidly growing with year on year growth.
Main Duties & Responsibilities
* Processing orders via Email, phone and Fax
* Checking accuracy of orders, quotations and invoices
* Taking phone calls from customers
* Contacting customers to obtain missing information or answer queries
* Liaise with purchasing to ensure timely deliveries
* Maintain and update customer sales records
* Stay up to date with product information
* Undertake some simple credit control under the guidance of the Head of Accounts
* Provide a professional, courteous and efficient service to all customers and staff
* Deputize and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively
Knowledge, Experience & Skills Required
* Possesses a good standard of numeracy and literacy, and IT competent
* Good understanding of and a commitment to safe working practices
* Previous sales administrator experience is preferred
* Hands on experience using CRM software and Google G Suite products
* Excellent telephone manner with good communication skills
Personal Characteristics
* Conscientious, reliable, with good attendance and timekeeping standards
* Honest, trustworthy, able to work unsupervised
* Keen to learn and acquire new skills, responds positively to feedback
* Demonstrates initiative and contributes ideas
* Pragmatic approach to problem-solving without cutting corners
* Flexible, adaptable, and calm when working under pressure
Hours are Mondy to Friday 0800 – 1700hrs with a 2pm Finish on Fridays.
Please apply with your current CV