Capital Services Coordinator

Are you experienced front and back office admin? Are you someone who enjoys working with customers?

If yes, we do have an exciting opportunity for you.

Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals.

Job Title: Capital Services Coordinator

Pay Rate: £11.50 per hour

Location: Solihull, UK

Shift Timings: 9am-5pm

Working Days: Monday-Friday

Work Model: Onsite

PURPOSE OF THE JOB

Responsible for the front and back-office administrative and logistical support for the Capital Equipment Service Team. The team is responsible for installation, upgrading, repair, and preventive maintenance of all capital equipment part of our product portfolio in compliance with our Business code of conduct, Regulatory and Quality policies and procedures.

ROLES & RESPONSIBILITIES

Become the Front-office contact person for Capital Equipment, handling incoming requests by phone, mail, and messaging for external and internal customers.
Perform administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary.
Manage order processing for all servicing related activities.
Assist in planning the EMEA Capital Equipment team members for optimal scheduling of field interventions.
For non-planned cases (Break-fix):
Assign Work Orders and schedule dispatch of Field Service personnel.
Manage break-fix parts orders and follow-up on delivery.
Manage Returns.For Planned Cases:

Review/List capital IBase Contract requirements for Preventative Maintenance.
Pro-actively schedule Preventative Maintenance interventions.
Create Cases and Work Orders.
Assign Work Orders and schedule dispatch of Field Service personnel.
Manage installation parts and follow-on delivery.
Coordinate installation dates.Assist in administrative follow-up and documenting field service interventions per QA system requirements.

Invoicing all types of Capital Equipment orders including service contracts.
Understand, update, and maintain the install base including device location.
Archive service records from Field Service personnel.
Upload and archive service records from 3rd party service providers.Assist in Capital Equipment customer service tasks:

Creating loan agreements, service contracts.
Follow-up with acceptance agreements, monthly reporting to finance and sales.
Management of the evaluation systems.

Facilitate general inter-departmental communications and interfacing, mainly with the Global Capital Service team.
Provide support for In-House training courses and congresses.
May provide training and orientation to new staff.
Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
Comply with all company policies, operating procedures, processes, and task assignments.
Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Perform other related duties and responsibilities, on occasion, as assigned.
Complete special assignments and projects as required.Responsibilities for all functions:

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if EDUCATION & COMPETENCIES

A bachelor's degree in Business Administration or equivalent by experience is desired.
In addition, a minimum of four plus years of progressively more responsible business administrative experience is required.
Knowledge and experience of Field Service Scheduling/Planning using any kind of scheduling platform is desirable.
Demonstrated verbal and written interpersonal, communication & organizational skills with the ability to effectively communicate at multiple levels in the organization.
Ability to communicate professionally with Sales and customer teams.
Some analytical ability, originality, and/or ingenuity required.
Strong organizational and follow-up skills, as well as attention to detail.
Experience working in a broader enterprise/cross-division business unit model preferred.
Ability to work in a highly matrixed and geographically diverse business environment.
English is a must, Arabic and additional European languages are a plus.
Computer knowledge and Skills. MSOffice, SAP, and Salesforce are desirable.
Occasional lifting of delivered products may be required.
Ability to be flexible and respond to situations at short notice is desirable.
Multitasks, prioritizes, and meets deadlines in a timely manner.
Shows initiative with the ability to work alone and with little supervision; within a team and as an individual contributor in a fast-paced, changing environment.
Ability to leverage and/or engage others to accomplish projects.
Ability to travel approximately 5%, on occasion including internationally.

Randstad Business Support is acting as an Employment Business in relation to this vacancy