Customer Team Leader - WAL17996

Customer Team Leader

Walsall

£20 per hour (umbrella)

Full Time Contract ( 6 months long)

Novax Recruitment is actively seeking a Customer Team Leader in Walsall. This is a contract with a scope for extension working full time hours. The employer can offer hybrid working.

The job:

To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience while promoting a positive working culture and championing new ways of working
To identify and develop opportunities for continuous improvement and the use of digital channels for customer access and management.
Ensure development of more junior members of staff is at the forefront of their minds - providing guidance and support
Regularly manage performance of the customer experience centre team
Lead on team performance, providing procedural updates where appropriate to ensure a better service
The candidate:

Previous experience working as a social worker is ideal
Previous experience in a similar role is essential
Experience of social prescribing is essentialPlease submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)