111 Call Handler

NHS 111 Call Handler
Shift Times: 24- or 30-hour working week
Location: Rotherham, S63 7ER or Wakefield, WF2 0XQ
Pay Rate: £11.44 - £19.72
Temporary Ongoing

Manpower has a number of exciting positions available with one of our most valued NHS Trusts. To be based in either Rotherham or Wakefield, the 111 Call Handler is a vital role as the first point of contact for patients, their relatives, healthcare professionals and other callers.

To be successful as a 111 Call Handler you have the passion to help others and commitment to building a career within the NHS. In addition, you will be expected to have the following skills and qualifications:

A C grade or higher in English GCSE or equivalent (Level 2 NVQ, GCE's etc)
A full driving licence and access to a vehicle (the shift patterns are not accessible by public transport)
Flexibility to work to an Anytime Rota (the role is 24/7, including Bank Holiday)
Excellent telephone manner
Experience within the call centre environment is preferred.
Listening skills
Active team player
Empathy and a need to help people.
Hourly Rate: Pre 12 week - Weekdays £11.44, Evenings and Saturdays £15.44, Sundays and Bank Holidays £19.33. After 12 weeks - Weekdays £11.67, Evenings and Saturdays £15.75, Sundays and Bank Holidays £19.72.

During your 6-week training your shifts will be (Apply online only) or (Apply online only) and you must be flexible to do both. Once you have completed your training you will then move on to a mix or early shifts, all day shifts and late shifts.

As a 111 Call Handler you will start with 6 weeks of intensive full-time training which must be passed to enable you to "go live" on the telephones in week 7.

In this call centre environment, ALL calls are critical and the role can be quite pressurised. Calls to the 111-service come through from the general public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner.

In return for your services, you will receive:

Good hourly rate of pay.
Free parking and
35 days annual leave (including Bank Holidays).
This fantastic role would be suitable for anyone looking to start or continue a career within the NHS and in particular those who are interested in helping others. The NHS trust is looking for hard-working and reliable individuals to join their team. Using NHS Pathways assessment software you will assess the patient's condition, provide basic advice and health information ensuring they are directed to the most appropriate healthcare professional or service.

If this sounds like the perfect opportunity to start a career in the NHS don't hesitate to apply today