Publié dans: Service Clientèle dans Leicester | Posté: |
IMH Recruitment are currently recruiting for a Childrens Service Agent for our client in Leicester.
An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Children’s Service Agent. The main focus will be to act as the first point of contact for Children’s Social Care service users, by phone and email.
Duties:
* To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child.
* Provide the best quality service for all First Response Children’s Duty service users, maintaining professional standards and responding to concerns appropriately.
* To process a range of referrals received from professionals and members of the public via email and phone.
* To be responsible for a range of generic email boxes to process different types of referrals.
* To utilise case management systems for inputting and gathering accurate and timely information.
* To consult with other agencies to obtain missing mandatory information required.
* To communicate effectively with Social Workers, Team Managers, professionals and members of the public.
* Problem solving - using initiative to respond quickly and escalate enquiries to a senior where there are immediate safeguarding concerns.
* To be able to follow written processes and guidance provided.
* To be able to prioritise your own workload and work as part of a team.
Requirements:
* An NVQ2 in Customer Services or equivalent relevant qualification or relevant experience in a customer facing environment.
* Have experience of communicating with children, young people and their families or professionals from different agencies.
* Must be able to handle sensitive and distressing information.
* Experience of working in stressful environments and within a team.
* Must have experience of handling sensitive information and accurate recording.
Hours & Pay:
* 37 Hours per week
* £12.81 Per hour