Scheduler

Planner / Scheduler required for the UK's leading facilities management company. The business look after a large customer base, from banks and retailers to government offices. This role will involve using scheduling software to manage the delivery of jobs allocated to the engineering delivery. Then, using the systems and processes, to ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.

This role would suit someone with a planning / scheduling background within a service delivery or contact centre environment and offers a competitive salary of £25,500pa, rising to £26,750pa after 3 months!

What will you be doing as a Planner / Scheduler?

Act as the first point of contact for client inquiries, providing timely and accurate responses to build and maintain strong client relationships
Coordinate with the mobile workforce and vendors, ensuring seamless scheduling and execution of facility management tasks
Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services
Manage and resolve any issues or complaints with a solutions-focused approach, aiming for client satisfaction
Collaborate with various internal departments to ensure services are delivered efficiently and in alignment with client expectations
Utilise customer feedback to continually improve service offerings and processes
Maintain accurate records of client interactions, services provided, and feedback received
We would LOVE to hear from you if you have the following skills and experience:

Previous experience working as a Planner / Scheduler or Co-ordinator, where you were responsible for co-ordinating mobile workers
Have experience working within a service delivery or contact centre
Possess strong IT skills
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner
Can interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers
Work effectively under pressure within a busy and diverse environment
Show a creative approach to analysing and solving problems using technology and reported information
Adhere to process and compliance requirements
Work well as part of a team

What will you get in return for your work as a Planner / Scheduler?

Salary of £25,500pa rising to £26,500pa after 3 months
Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility cane offered, and part time could be considered
Holiday Entitlement is 24 days + bank holidays
Working for a leading facilities management company
Discounted gym membership
Free parking
Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks
Close to major motorway and public transport links
There are multiple vacancies available as they are setting up a new team
Team incentives and celebrations and Company events
Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday
If this sounds like a role you will LOVE, please send your CV today!

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