Transport Coordinator

Platform Resourcing are currently working in partnership with a Newport based Logistics business, who are looking to take on a Transport Coordinator due to growth within the company. The successful candidate will help manage key account client operations, ensuring client expectations are consistently met.

You would be part of a small team, responsible for managing the transport need of both new and existing clients. You will be responsible for handling customer inquiries, booking transport in with 3rd party logistics suppliers, coordinating with other on-site internal teams, giving customers ETA's and updating them with any delays or issues. They will build and maintain excellent customer relationships, ensuring all customer service level agreements are met, including delivery time frames.

Transport Coordinator Benefits:

Salary from £25,000 - £31,000 p/a depending on experience
Remote role - work from home initially
Laptop and mobile phone provided
Salary and career progression in a fast growth business
25 Days holidays + 8 Bank Holidays
Dedicated HR and employment supportTransport Coordinator Duties and Responsibilities:

Key account client management, building strong relationships with clients
Dealing with transport booking requests including UK Road, European Road, European Groupage, Air and Sea
Coordinating with 3rd party transport providers to arrange deliveries in line with customer SLAs
Processing of customer orders, transit requirements and associated paperwork
Producing transport confirmations including collection and delivery details
Keeping colleagues and customers updated of progress, informing them of any delays or issues
Managing client bookings from initial pick up, through to delivery, ensuring excellent customer service throughout
Ensuring bookings are completed within appropriate time frames, meeting customer service level agreements at all times
Administration to support the complete transport process and delivery of client specific requests
Supporting other team members in meeting their objectives
Collating accurate information in readiness for key client reportingTransport Coordinator Essential Skills and Experience:

You must have experience of working within either a freight forwarding or transport coordination role within a Logistics/Transport organisation
Proven experience of booking transport requests for customers
Experience of arranging deliveries and producing related documents
Experience of processing orders accurately on internal systems
Excellent customer service skills, able to build strong relationships
Strong administration skills - IT literate
Able to resolve issues and complaints
Team player - working with other team members to ensure business support
Organisation and prioritisation of tasks, good attention to detailPrivacy and General Data Protection Policy
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Platform Resourcing are advertising this vacancy and are acting as an employment agency