Technical Service Advisor

Technical Service Advisor - High Wycombe

Are you a great problem solving and looking for a new career?

Pertemps Aylesbury is currently recruiting for a Technical Service/ Customer Success Advisor for our manufacturing client based in High Wycombe.

Job Purpose:

Supporting existing customer base ranging from single end users to corporate clients in the region. Assisting with both hardware and software support and configurations issues. Arrange and dispatch evaluation equipment for developers. Working with both the hardware and software support teams.

Salary: £22,308

Hours: 9am-5:30pm

Duties:
Working as part of the technical team
Supporting customers via phone, email, and live chat
Aiding clients to integrate products within their applications
Assisting with integration issues reported by clients
Reporting integration issues back to software support team
Suggesting driver an improvement to software team.
Testing new drivers and releases
Guiding customers with regards to the best product for their needs
Preparing and logging evaluation units for dispatch
Carry out additional duties as deemed necessary by the Technical Director
Requirements and Skills:
Exposure to programming is an advantage
Previous Customer Service/Technical experience is an advantage
Great at problem solving
Great communication skills
Company Benefits:
25 days Holiday + 8 bank holidays
Pension
Death in service
Private health care
Christmas close down
If you would be interested in this role, then please apply, or call Corinne at Pertemps