פורסם ב: אדמיניסטרציה ושירותי תמיכה ב- סאות'המפטון | פורסם: |
Job title: Post room Assistant
Shift Pattern: (Apply online only) & (Apply online only)
Pay: £12ph
Location: SO15
KNOWLEDGE & SKILLS
Good written and verbal English
strong organisational skills
Extremely self-motivated with
Ability to seek out, manage and influence opportunities for continuous improvement and change.
Has excellent communication
Excellent IT Skills
Accurate administrative skills Excellent customer service orientation
Educated approach to problem solving and dealing with issues.
Ability to communicate at all levels with the organisation.
Ability to drive performance by holding self and others to account for agreed deliverables Demonstrate high morale and commitment through improving working practices and environment.
Manual Handling
Ability to liaise with employees and customers at all levels.
Positive and proactive attitude
Previous experience in related employment environment
Ability to initiate new ideas to improve own and team performance.
Show resilience and reliability even in difficult circumstances.
Responsibilities
Professional and effective running of receipt/despatch of mail & small stores under Direct supervision responsible for but not limited to the exceptional service, business support and delivery to contribute to the effective administration and communication of the day-to-day activities relating to the client requirements within the mail and stores department.
To assist with administration and additional demands set by the supervisor and manager. Work closely with all WPS team members to provide a proactive and positive approach, efficiently meeting the business needs.
Job duties
Carry out requirements in support of receipt and despatch of post and stores, to include all documentation and processes.
Through sound judgement and clear direction ensure an exceptional customer service is experienced by all and needs are met/maintained with total satisfaction
Provide a prompt, efficient, professional, and polite response to both visitors and internal customers either face to face, via the telephone (general responsibility) or email communications.
Respond in a professional and courteous manner to every visitor/caller.
Take an active role in supporting other members of the WPS team.
Adhere to the Service Level Agreement and Key Performance Indicators
General administration duties for WPS management as required.
Maintaining a professional and effective service whilst showing a high degree of attention to detail
Collect data, provide reports and maintaining records as required.
Provide operational support to the management as and when required.
Collation of information for reporting purposes and tracking/resolving of issues
To be aware of and comply with the company and statutory requirements regarding health, safety, fire and hygiene.
Communicate with line manager/supervisor regarding holiday/sickness cover. Assist when required to cover holiday/sickness.
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